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fourteen months after receipt was told today, after reporting a leak within the inside unit, that it was obsolete and i should try stop leak myself. it took them over one month to tell me that the unit was obsolete and that i would have to try and fix it myself. What...
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2.1
I didn't like
  • Service after failure
#1131931
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As AC professional. I have two of these units that are under contract. 1 an 18,000btu aura series and 12000btu aura series. The 18000 unit is about 3 years old no problems. The 12000 unit was installed at the same time by pros. I ask service manual and schematic to for...
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2.7
Dorval, Quebec
I liked
  • Features of units
I didn't like
  • Poor documation
  • Poor customer response
#1061408
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I bought the 18,000 BTU Senville split unit in May. I've been fighting with them (sogoodtobuy.com) ever since. It won't stop heating at 69° on Manual, Automatic or Follow Me modes. It keeps going on up to 80°. When I pull it down just one degree, like 68° and if on...
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2.0
I didn't like
  • Begging for tracking numbers
  • Service knowledge
  • Lack of responce to repair problem
#738433
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Just installed it, everything OK for about 6 hours then it seemed to loose it's mind. Set at 74 it suddenly went to heat on it's own and went to 89 in the auto mode but still stated auto on the remote also (not heat). Set to 73, it went below 69 and kept going down so...
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#672113
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I got the senville aura and it is a total piece of junk it will not maintain temperature at all in the summer when its set at 70 it will either cool till you can't take it anymore then it will switch to heat and sweat you out of your home and the winter is no different...
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1.0
#560619
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