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When we turn on the A/C unit it runs for about 10 second then the run light shuts off and it displays -- on the power head. When the heat is turned on it continues to run but it really does not heat up. It does not show any kind of code so i can not really diagnose...
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SenvilleCares
SenvilleCares
Senville Verified Representative

We are happy to hear that your issue has been resolved. Please do not hesitate to contact us should you have any additional questions or concerns, we will be more than happy t...

4.7
#1382199
Unit arrived on time but after it was installed, a P4 error code the first time it was turned on. Out the money for 3 service call to an AC tech and Senville refuses to replace the bad compressor. They keep asking for repeated "troubleshooting" sessions with their...
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SenvilleCares
SenvilleCares
Senville Verified Representative

We are sorry to hear about your experience, however we stand by our products. As we do not have an installer network, we cannot control the technical abilities of service tech...

Anonymous
Darius

If senville , doesn't respect customers , than we will not buy their heat pump!

1.6
Dorval,Quebec
#1368204
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Senville - Not happy

After paying for a brand new unit in paying for a professional to install it. It doesn't work very well. And my opinion is just a cheap *** unit. Now I have to pay an installer to troubleshoot my unit and then they will send me the parts and then I can pay someone to install them. Good thing I'm made of money. Also the unit has less than 2 weeks on it.
2.5
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1342446
I purchased a 18000 BTU unit brand new. I had a 10000 BTU window unit I was looking to replace. After paying more than I wanted to for the unit I paid a professional to install it. My 10000 BTU unit is twice the air conditioner my new one is. Supposedly that's the way...
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2.2
Dorval,Quebec
#1342404
I'm a Texas Licensed Contractor and was hired to install a 3 ton Senville mini split system. The process is simple and straight forward; however the system was defective. One of the 3 splits did not cool. Due to the construction of the equipment all of the systems are...
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#1330137
Senville 18000 leto wont start back up when it gets too set temp shuts off an does nothing else. Have to turn off an turn back on to make work again. Its two yr old unit. There are no error codes.
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SenvilleCares
SenvilleCares
Senville Verified Representative

We are sorry to hear about the issue that you are having. Would you kindly contact us at 1-800-242-4935 and one of our technical support team will be able to assist you in dia...

5.0
#1322297
I mistakenly wired a new unit with 220 volt instead of 115 volt heard a pop and smelled burnt . What would be the first thing to check after I re wire the proper voltage I have two other senville units love them but they are both 220 high eff
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SenvilleCares
SenvilleCares
Senville Verified Representative

We are glad that this was resolved. Please do not hesitate to contact us should you have any concerns in the future, we will be more than happy to help you. We are dedicated t...

5.0
#1313120
Do not buy there product, the couple hundred bucks for a name brand one with good customer service, bought a brand new 24000 Senvillemini spilt worked for not even month and stopped working, there tech support is the worst and won’t pick up there phone and won’t return...
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SenvilleCares
SenvilleCares
Senville Verified Representative

We are terribly sorry to hear about your experience and would like to make this right by you. Would you kindly private message your contact details and phone number, or altern...

2.1
#1311234
Called Senville Support three times. No one ever actually answers, and no one has called me back. Everything about this unit, inside and out, looks fine and worked great for about the first week. Had a professional HVAC tech finish the installation, he could detect no...
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3.5
Dorval,Quebec
I liked
  • Efficiency
  • Cost efficient
  • Features of units
I didn't like
  • Lack of responce to repair problem
  • Lack of service contractors
#1309941
Need to know wjat to do fo code
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SenvilleCares
SenvilleCares
Senville Verified Representative

An F0 Code usually indicates a voltage issue, or an issue with the circuit breaker. Please contact us at 1-800-242-4935 ext. 1126 and one of our technical support team will be...

SenvilleCares
SenvilleCares
Senville Verified Representative

A F0 Code usually indicates abnormal voltage going to your system or an issue with your breaker. Please contact us at 1-800-242-4935 ext. 1126 and one of our technical support...

#1304639